One of the common questions our support team gets from our customer base is "Can I do anything to enhance my speed when accessing Spark?" It can be frustrating when your web-browser is crawling and your co-worker's is flying.
Here are some tips that can help you have a more pleasant web experience:
1. Reboot your computer - This sounds very cliche, but with all of the things that can happen with a computer, there's just too many variables to easily determine where an issue exists. One of the common solutions is to ensure nothing behind the scenes is interfering with your experience is a reboot, or "restart," which often helps address those unforeseen issues.
2. Test your connection - Even a top of the line computer can be brought to its knees if the internet you're connected to isn't that reliable. There are several websites that can test your connection speed for you. While PlayMaker doesn't endorse any specific website over another, a google search of "speed test" (without the quotes) will direct you to some of the more popular sites such as speedtest.net.
3. Try a different browser - We recommend using Google Chrome as your web browser because it delivers the fastest experience when using PlayMaker. That being said, other browsers such as Firefox and Safari work as well.
4. Ensure there aren't other "blockers" - Sometimes software we install to protect us (ie. antivirus, anti-spam, anti-fill in the blank) can also keep us from being productive because it's protecting us "too much." If suggestions 1-3 haven't yielded success, talk with your software professional about checking the computer's configuration to see if what you use to protect your computer is actually preventing you from getting work done. Our support team can work with your software professional to ensure our services are approved and in the clear!