Resetting a User's Password

To edit or reset a user's PlayMaker password, follow these steps:

• Click on Settings in the top right corner of the PlayMaker CRM web application.
• Click Users in the Settings Links & Tools box on the left side of the window.
• Click Edit next to the user who requested a password reset.
• Type in the new password, or temporary password, twice.

Note: We suggest that a consistent temporary password is used to streamline password reset requests. An example would be Welcome123! Users can change their password after logging in

• Click the Save button to save the new password.

Please note: If the user has been locked out of their account due to having too many unsuccessful login attempts, or are awaiting the password reset email, please contact PlayMaker Support at [e-mail] to open a ticket requesting a password reset/account unlock, or call our support line at 1-866-930-6847, option 4.

Passwords are set to expire every 120 days. Users will need to enter a new password to resume using PlayMaker, but can then change their password back to their old password.

Related Articles:

• Adding a new user
• Disabling a user
• Changing your password