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Resetting a User's Password

To edit or reset a user's PlayMaker password, follow these steps:

  • Click on Settings in the top right corner of the PlayMaker CRM web application.
  • Click Users in the Settings Links & Tools box on the left side of the window.
  • Click Edit next to the user who requested a password reset.
  • Type in the new password, or temporary password, twice.

Note: We suggest that a consistent temporary password is used to streamline password reset requests. An example would be Welcome123! Users can change their password after logging in

  • Click the Save button to save the new password.

  

Please note: If the user has been locked out of their account due to having too many unsuccessful login attempts, or are awaiting the password reset email, please contact PlayMaker Support at support@playmakercrm.zendesk.com to open a ticket requesting a password reset/account unlock, or call our support line at 1-866-930-6847, option 4.

 

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