Scenario: You are trying to reset your password. The site says “check your inbox for a password reset email,” but the email never arrives.
This frustrating problem can also occur when you are signing up with a site or adding an email address to your profile. It can also stop you getting posts from an online group – including emails from Playmaker Support!
PlayMaker’s password resets and ticket updates are auto-generated from our Help Center, not an individual Support Rep’s email address; depending on your company’s spam/junk filtering protocol, these emails may not reach your inbox. Here are some quick steps to help ensure you’re receiving the notifications that you need:
- If you are awaiting an email from Support, please check your spam/filters for an email from PLAYMAKER HELP CENTER <firstname.lastname@example.org>. For a visual reference, an example of a ticket notification is below:
- If you are awaiting an email regarding a scheduled report, please check your spam/email filters for an email from PlayMaker CRM Reports <email@example.com>. For visual reference, an example of a report notification is below:
- If you are on the distribution list for News and Product Updates but are not receiving those notifications, please check your spam/email filters for an email from PlayMaker Health Info <firstname.lastname@example.org>. For reference, an example of an marketing update is below:
If you are still not able to locate this email, please follow up with the Support team or your Account Manager to have the notification resent via other means.
If you encounter multiple issues of email filtering, we recommend speaking with your administrator or IT Representative, who can update your company’s protocols and “whitelist” PlayMaker aliases.
Depending on your settings, you may also be able to whitelist PlayMaker aliases in your own personal settings. If you’re not sure how to do this, the articles below may help point you in the right direction.
External Articles on Whitelisting: